WHERE CAN I SEE IMAGES OF NEWTECHWOOD PRODUCT INSTALLATIONS?
For images of NewTechWood decking, deck tiles, siding, and other products, check out the gallery on our website at newtechwood.webpagefxstage.com/gallery/, on Pinterest (https://www.pinterest.com/newtechwood/), Facebook (https://www.facebook.com/NewTechWood/), Instagram (https://www.instagram.com/newtechwood/), Twitter (https://twitter.com/NewTechWood), and YouTube (https://www.youtube.com/channel/UCDb_D1SuqLOSIGfFs5OWqzg).
WHERE CAN I FIND WARRANTY INFORMATION REGARDING YOUR PRODUCTS?
Warranty documents are available at https://www.newtechwood.com/downloads-library/
WHERE CAN I FIND SPECIFICATIONS AND OTHER ARCHITECT-RELEVANT DOCUMENTATION?
This information can be found at https://www.newtechwood.com/architect-resources/
WHAT IS THE BEST PRACTICE FOR INSTALLING DECKING?
We recommend working from the outside, inwards, starting at the furthest end of the deck and working towards the back to the wall of the structure.
WHAT IS A SPECIAL ORDER PROFILE?
Like Special Order colors, a Special Order profile is one NewTechWood manufactures, but is not available in a certain territory, such as here in the US. Like with Special Order colors, to order a Special Order profile, the minimum would be a 2400 linear feet minimum (approximately 1100 square feet). This comes out to 150 boards of 16-ft length. There is also a 16-week lead time, and a 30% deposit requirement. Special Order colors cannot be purchased through our retail partners and would require a direct purchase, or if applicable, working with a distributor in your area.
WHAT IS A CUSTOM COLOR?
A Custom Color is a color that we do not currently manufacture. We can manufacture NewTechWood products in a color of your choosing, designed to match any color. However, please allow for this to take time. Once the color has been confirmed, this would have a 16 week lead time so using Custom Colors is only practical for projects that have such a time frame. Additionally, as with Special Order colors and profiles, the minimum would be a 2400 linear feet minimum (approximately 1100 square feet). This comes out to 150 boards of 16-ft length. There is also a 30% deposit requirement. Custom Colors also cannot be purchased through our retail partners and would require a direct purchase, or if applicable, working with a distributor in your area. Find more info on Colors here https://www.newtechwood.com/colors/
IS NEWTECHWOOD COMPOSITE MATERIAL LIKE WOOD?
Yes and no. NewTechWood material is a combination of wood and plastic that has unique advantages of both. You can learn more about this material on our website, at https://www.newtechwood.com/about-us/ultrashield-advantage/. We also have a blog entry about this topic on our website here: https://www.newtechwood.com/can-you-work-with-composites/.
HOW DO I REFUND AN ITEM?
For retail or distributor purchases, please contact your retailer or distributor. For direct purchases, please reach out to us via phone 1-866-728-5273 . Please keep in mind that used/opened boxes of deck tiles, deck tile trim and fascia, rail kits, post kits, or garden products are not available for refund. Please also keep in mind that additional shipping costs may be incurred in the refund process.
DOES NEWTECHWOOD MAKE BOTH DECKING AND DECK TILES?
Yes! NewTechWood sells both deck tiles and deck boards.Either product would make for a great deck. Which product you choose will be dependent on your color preference, ease of install, access to contractors/tools, existing space, and other considerations. We also make siding, railing and posts, and garden products (bird feeders and planter boxes).